Solutions

UCaaS1's Zoom Contact Center offers an all-in-one solution for delivering exceptional customer experiences. Here are some of the features that make our Contact Center stand out:

Efficient Customer Service

• Designed to help you resolve customer issues quickly, accurately, and at scale.
• Uses machine learning to guide users to accurate answers fast, reducing the burden on your team.
• Intelligently detects what each user truly needs and provides the best possible answer with natural language processing.

Personalized Experiences

• Delivers consistently great service across a host of channels - web, mobile, and social - in any language, 24/7.
• Creates customized flows and messages for unique segments based on their profile or data attributes.
• Guides users to the correct channel or support agent when needed with the key details to keep everyone on the same page.

Integration with CCaaS and CRM Software

• Connects seamlessly with the Zoom Contact Center and leading CRM providers like Zendesk and ServiceNow.
• Can answer questions and handle requests without involving a live agent, freeing up your team to focus on more complex issues.
• Deploys fast, reduces ticket volumes, and begins shortening handle times immediately - boosting your contact center efficiency while saving you money.

The UCaaS1's Zoom Virtual Agent is the perfect solution for businesses looking to deliver intelligent support that boosts productivity, resolves issues quickly and accurately, and delivers personalized experiences that leave a lasting impression. Don't wait, contact us today to learn more about how our Zoom Virtual Agent can help transform your customer service!